myRunstreak Privacy Policy
Effective Date: September 6, 2021

Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). Please also read our TERMS OF SERVICE which sets out the terms governing the Services. (Capitalized items, if not defined here, are defined in the Terms of Service.)

Questions or comments about this Privacy Policy may be submitted by mail to the address below or via

myRunstreak Limited, Hang Lung House, Suite 5B, 184-192 Queen’s Road Central, Hong Kong.

Information myRunstreak Collects

myRunstreak collects information about you, including information that directly or indirectly identifies you, if you choose to share it with myRunstreak. We receive information upload activities using the Services. myRunstreak also collects information about how you use the Services. There are also several opportunities for you to share information about yourself and your activities with myRunstreak. For example: Account, Profile, Activity, and Use Information

We collect basic account information such as your name, and email address, that helps secure and provide you with access to our Services. Profile, activity and use information is collected about you when you choose to sync an activity or otherwise use the Services. We use your contact information so we can respond to your support requests and comments.

Connected Devices and Apps

myRunstreak collects information from devices and apps you connect to myRunstreak.

Third-Party Accounts

myRunstreak may allow you to sign up and log in to the Services using accounts you create with third-party products and services, such as Facebook, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we may collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account provider and is provided to myRunstreak under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.

Technical Information and Log Files

We collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use the Services. This technical information includes device and network information, cookies, and analytics information. Learn more about how we use cookies and manage your preferences by visiting our COOKIES POLICY. The Services use log files internally. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track member usage patterns in the aggregate, and gather broad demographic information for aggregate use. IP addresses will not be linked to session IDs, users and device identifiers.

How myRunstreak Uses Information

myRunstreak uses the information we collect and receive as described below.
To provide the Services
We use the information we collect and receive to provide the Services, including providing you with the ability to: Record your activities and generate content, including but not limited to information about your run streak and “Ladders”. Subject to your privacy controls, your information, including parts of your profile, display name, your activities, and the devices you use will be shared on myRunstreak so that you may be able to participate in the Services, for example to show your rank in “Ladders”. Certain information (e.g., your name, some profile information, and your rank in “Ladders”) is also available to non-members on the web.
To protect you and the Services
We use the information we collect to protect members, enforce our Terms of Service, and promote safety.
To improve our Services
We also use the information we collect to analyze, develop and improve the Services. To do this, myRunstreak may use third-party analytics providers to gain insights into how our Services are used and to help us improve the Services.
To communicate with you
We use the information we collect to provide support in response to your requests and comments. We may also use the information we collect to market and promote the Services, activities and events on myRunstreak. This includes marketing and push communications, where you have not opted out of receiving such messages and notifications.

Aggregate Information

We do not sell your personal information. myRunstreak may aggregate the anonymized information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples of the type of information we may aggregate include information about equipment, usage, demographics, and performance. myRunstreak may use, sell, license, and share this aggregated information with third parties for research, business or other purposes. Please visit your privacy controls if you object to myRunstreak using your information for these purposes.

How Information is Shared

In addition to sharing aggregated data about our members as described above, we also share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below.

Service Providers

We may share your information with third parties who provide services to myRunstreak such as supporting, improving, promoting and securing the Services. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, so that we or they may promote myRunstreak or display information that maybe relevant to your interests on the Services or other websites or services.

Publicly Available Information

When you register a myRunstreak account, your display name and some of your activities are set to be viewable by everyone by default (for example in “Ladders”). We encourage our members to adjust their privacy controls to align with their desired experience.

Sharing Information and Activities

You can share your activities with your contacts via text, email, or on social media applications like Facebook, Instagram, and Twitter. If you link your myRunstreak account to social networks and share your activities, they will be viewable on such third-party platforms. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.

Affiliates and Acquirors of our Business or Assets

We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If myRunstreak becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to prevent or detect violations of our Terms of Service or fraud or abuse of myRunstreak or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

How We Protect Information

We take several measures to safeguard the collection, transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity. The Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information. The Services are registered with site identification authorities so that your browser can confirm myRunstreak’s identity before any personal information is sent. In addition, myRunstreak’s secure servers protect this information using advanced firewall technology.

Managing Your Settings

Privacy Controls myRunstreak offers users the ability to change their privacy settings via the Profile tab in its apps. Adjust Notification Preferences myRunstreak allows you to manage the notifications you receive via your device. Updating Account Information You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact myRunstreak at

Deleting Information and Accounts and Downloading Your Data

You can delete your account or download your data. If you need help in this regard please contact us on After you make a deletion request, we permanently and irreversibly delete your personal data from our systems, including backups. Once deleted, your data, including your account, activities and place in “Ladders” can not be reinstated. Notwithstanding the foregoing, we may retain information where deletion requests are made to comply with the law.

Our Legal Bases

myRunstreak relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:
- as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service;
- where you have consented to the processing;
- where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
- where necessary for the purposes of myRunstreak’s legitimate interests, such as our interests in protecting our members and our commercial interests in ensuring the sustainability of the Services.


The Services are operated from within the European Union (the “Territories”). If you are located outside the Territories and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the Territories, as it is necessary to provide the Services and perform the Terms of Service.

Retention of Information

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted. In addition, you can delete some items of information (e.g., profile information). Additionally, we may retain information to comply with the law, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Privacy Policy Information

myRunstreak reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If myRunstreak makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and delete your account.

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